Frequently Asked Questions
1. How long does it take for my order to arrive?
Our total shipping time is 4 to 9 business days, which includes 1–2 business days for handling and 3–7 business days for transit. All processing and delivery occur Monday through Friday.
2. Do you offer free shipping?
Yes. We provide free shipping on all orders delivered within the United States.
3. What is your order cut-off time?
Orders placed before 4:00 PM (GMT-07:00) Mountain Standard Time (Phoenix) will begin processing the same business day.
Orders placed after this time are processed the next business day.
4. Which shipping carriers do you use?
We ship using major U.S. carriers such as USPS, UPS, and FedEx.
The carrier is selected based on destination and availability.
5. How can I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking number and tracking link.
Tracking updates may take up to 24 hours to appear.
6. What should I do if my package is marked as delivered but I haven’t received it?
Please check around your property, ask neighbors, and verify your shipping address.
If still not found, contact the shipping carrier to begin a claim.
If the carrier confirms the package as lost, reach out to us with your order number for a replacement or refund.
7. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery.
Items must be new, unused, and unwashed.
A free return label is included in your package for easy returns.
8. How long does it take to receive my refund?
Once we receive and inspect your returned item, approved refunds are processed within 7 days to your original payment method.
You will receive an email notification once your refund is issued.
9. Do you accept exchanges?
Yes. We accept exchanges for eligible products.
Simply use the free return label included in your package.
Once the original item is inspected, your replacement will be shipped.
10. What payment methods do you accept?
We accept Credit and debit cards (Visa, MasterCard, American Express, Discover, Jcb, Unionpay)
PayPal
Shop Pay
Apple Pay
Google Pay
Bancontact
Przelewy24 (P24)
iDEAL
EPS
Affirm
Cash App Afterpay
Klarna
Multibanco
Alipay
WeChat Pay
PayPal
Pay in Person
Debit & Credit Cards
Bancontact
Blik
EPS
iDeal
MyBank
Przelewy24
Trustly
Multibanco
All payments are processed securely, and all prices are displayed in USD.